Please be advised that we are currently in the process of moving to a new warehouse to improve our operations and better serve our customers.
While we are taking every precaution to minimise disruptions, there is a possibility of minor delays in processing and shipping orders during this transition period.
Please reach out to our Customer Care Team if you have any queries or concerns regarding your order.
Phone number - 0203 695 0476
Email - email@example.com
Free US Standard Shipping (7- 10 working days)
Orders placed over the weekend after 1pm on Friday will be sent out on the following Monday, or the next working day in the case of Bank Holidays (please kindly note we do not deliver or dispatch on UK Bank Holidays).
Once your order has been dispatched, you will receive an email confirmation and tracking number. Whilst we endeavour to despatch your Needle & Thread purchase to you as soon as possible, we can only do this once our payment gateway, Shopify Pay, have approved the payment. If for any reason your payment is rejected or not authorized then we will contact you via email to process the payment.
Please note deliveries no longer require a signature. Parcels will be left in a safe space if no one is available to receive the delivery. Alternatively, once tracking has been sent, you can select a more suitable delivery date by contacting the carrier directly:
FedEx – 1800 463 3339
UPS – 1800 742 5877
DHL – 1800 463 3339
For any issues regarding delivery, please contact firstname.lastname@example.org. Any issues regarding delivery please contact: email@example.com
For US deliveries, a re-delivery is charged at $15.