DELIVERY

US Shipping

US Standard Shipping is free for orders over $350 (4-7 working days)

US Standard Shipping is $9.95 for orders under $350 (4-7 working days)

US Express Delivery is $15 (2-4 working days) 

Orders placed over the weekend after 1pm on Friday will be sent out on the following Monday, or the next working day in the case of Bank Holidays (please kindly note we do not deliver or dispatch on UK Bank Holidays).

As a result of an increase in order volume during our peak trading season, your order may take a few extra days to reach you. Please get in touch with our customer service team if you have any questions customercare@needleandthread.com

Once your order has been dispatched, you will receive an email confirmation and tracking number. Whilst we endeavour to despatch your Needle & Thread purchase to you as soon as possible, we can only do this once our payment gateway, Shopify Pay, have approved the payment. If for any reason your payment is rejected or not authorized then we will contact you via email to process the payment. 

Please note that due to Covid-19, parcels will now be left in a safe space if no one is available to sign for the delivery. Alternatively, once tracking has been sent, you can select a more suitable delivery date by contacting the carrier directly:

FedEx – 1800 463 3339

UPS – 1800 742 5877

DHL – 1800 463 3339

For any issues regarding delivery, please contact customercare@needleandthread.com. Any issues regarding delivery please contact: customercare@needleandthread.com 

For US deliveries, a re-delivery is charged at $15.