RETURNS

Our Returns Policy

At Needle & Thread, we continually strive to offer the best service possible to our customers shopping online with us. However, in the unlikely event that you're not entirely satisfied with your purchase from us, you can return your item/s for a refund within 14 days of delivery.

Your purchase(s) must be returned in a saleable condition with all labels and tags attached. Upon return, all items are inspected by our customer services team before your refund is processed. We do not offer exchanges on our products.

Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that it must be clean (no deodorant marks, perfume, fake tan, or make-up stains), unworn and unwashed. Hygiene stickers should not be removed. The items should be free from human hair and pet hair as well as dust and debris. Items returned to us in a non-saleable condition, will not be refunded and will be sent back to you.

In the interests of both health and hygiene, returns will not be accepted if hygiene stickers have been removed on bodysuit styles.

Please note, items that are sold as a set, including 2 or more pieces, must be returned together. Please ensure that correct sizes are matched if more than one size has been ordered. Items that are not returned in full or are not correctly sized will not be refunded. 

Please note we are not responsible for any non-Needle & Thread items returned to our warehouse. If this has been done accidentally, please contact our customer care team as soon as possible.

Jewelry

Jewelry that you wish to return must be unused and in the same condition that you received it in. It must also be in the original pouch and box provided. Items that appear worn or used will not be refunded and will be returned to the customer. 

Missing crystals, beads and pearls are not classed as manufacturing faults if outside of the 14 day return policy. 

Tarnishing or discolouration due to chemical contact is not a fault. Please see our FAQ's for details on how to avoid this. 

Damage caused by general wear and tear is the responsibility of the owner. We cannot be responsible for any damage due to negligence. 

Our US Returns Process

Visit our Returns Portal HERE follow the steps below to return your order

1. Login to the portal using your order number (e.g  #US123456) and the email address associated with your order

2. Select the item(/s) that you wish to return the reason for the return

3. Select your preferred return carrier

To view drop off points for FedEx click here

To view drop off points for UPS click here

4. Securely pack and seal items for return. Please ensure the dispatch note is inside of the package.

5. Print and attach the shipping label to the outside of your parcel

6. If you have opted to return your parcel with FedEx, print the commercial invoice and hand this over when you drop off your return. No action is required if you have opted to return your parcel with UPS, the commercial invoice will be submitted electronically.

7. Please retain a copy of your return tracking number until your refund has been processed. Failure to provide proof of postage may result in no refund if your return is lost.

Returns will be subject to a handling fee which will be deducted from your refund. This varies by carrier and will be $10 for returns with FedEx or $15 for returns with UPS.